Refunds and cancellations

Cancelling your subscription

You can cancel your subscription at any time from your account. Cancelling stops the next renewal: your plan stays active until the end of the period you have already paid for.

When that period ends, your account moves to the free plan, and you keep your saved searches and favourites within that plan’s limits.

Refunds for payments made on the web

Subscriptions bought on buyhub.app are sold and invoiced by Museum App Inc. Payments are processed by Stripe, our payment provider.

You can request a refund within 14 days of the payment. To do so, write to us at contact@buyhub.app from your account’s email address.

The amount is returned to the original payment method. When a payment is refunded, the subscription it covered is cancelled and the account moves to the free plan.

This policy does not limit any rights you have under the consumer-protection law of your country.

If you subscribed from the iPhone or Android app

When the purchase happens inside the app, Apple or Google are the ones charging you, not us, so they handle refunds directly.

Cancel from your Apple account subscription settings or from Google Play. Request refunds at reportaproblem.apple.com or through Google Play. Write to us anyway: we can help you through it.

Changing plans

Moving up charges only the difference for the remaining period, and the features unlock right away.

Moving down takes effect at your next renewal, so you do not lose features you have already paid for.

What this does NOT cover

BuyHub is a search engine: we do not sell items and we take no part in the purchases you make on marketplaces. Problems with an item, a seller, a payment or a delivery are resolved with the marketplace you bought from, under their terms and their returns policy.